21minfit — Terms & Conditions and Privacy Policy

21minfit is operated by Lifespan Twenty One LLP, based in Bengaluru, Karnataka, India (“21minfit,” “we,” “us,” “our”). For any question about these Terms, or about your personal data, contact: Ranjith Vasu — ranjith@21minfit.com

By creating an account or using the 21minfit web application (the “App”), you agree to these Terms & Conditions and this Privacy Policy. If you do not agree, please do not use the App.

• The App is intended for individuals 18 years of age or older.
• If you are under 18, a parent or legal guardian must review and accept these Terms on your behalf, and must be the one who creates and controls the account, before you use the App.

Through the App, we collect:

• Account & contact information: your name, email address, phone number, and profile photo/avatar, when you (or your coach, if you’re a client) create your account.
• Health & fitness information you choose to share: things like injury history, fitness goals, body weight, step count, sleep, and progress photos you upload, so your coach can build and adjust your training program.
• Workout activity: the programs assigned to you, the workouts and exercises you log, sets/reps/weights, and your habit-tracking entries.
• Payment & subscription information: which plan you’re subscribed to, your payment/subscription status, and billing history. We never see or store your card, UPI, or bank details — all payments are processed directly by our payment partner, Razorpay.
• Technical information: standard web log data such as IP address and browser/device information, collected automatically when you use the App.

We do not collect more than the App needs to provide coaching, track your progress, and process payment for your subscription.

We use your information only to:

• Create and manage your account and connect you with your coach;
• Deliver the coaching service — build and adjust your programs, track your logged workouts and progress;
• Process your subscription payment through Razorpay and manage your billing;
• Communicate with you about your account, your program, or your subscription;
• Meet our legal, tax, and accounting obligations; and
• Keep the App secure and working correctly.

We do not sell your personal data. We do not share your health or fitness information with anyone outside 21minfit except the service providers who help us run the App (see Section 5), or where required by law.

Your progress photos and health/fitness details are visible only to you and the coach assigned to your account — not to other clients, and not to the public.

We share information only with the service providers that make the App work, under their own privacy and security commitments:

• Razorpay (payment processing) — receives what’s needed to process your subscription payment. They never share your card/bank details back to us.
• Supabase (our database and authentication provider) — securely stores your account and app data.

We do not sell, rent, or trade your personal data to advertisers or any other third party.

• Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes.
• Subscriptions renew automatically at the interval you signed up for, until you cancel.
• You can cancel your subscription at any time; cancellation stops future renewals but does not automatically refund the current billing period.
• Refund requests for your first payment on a new subscription are considered within 7 days of that payment. Requests made after this window, and requests relating to any subsequent renewal charge, are not eligible for a refund, except at our discretion.
• You can cancel anytime before your next billing date to stop future renewal charges — cancellation takes effect at the end of the period you’ve already paid for.
• Approved refunds are processed back to your original payment method, typically within 7 business working days, subject to your bank’s own timelines.

You can, at any time, contact us at ranjith@21minfit.com to:

• Ask what personal data we hold about you;
• Ask us to correct inaccurate data;
• Ask us to delete your account and personal data;
• Withdraw your consent to processing (which may mean we can no longer provide the coaching service to you); and
• Raise a grievance about how your data has been handled.

We will acknowledge your request within 7 days and resolve it within 30 days.

Important limit on deletion: if you ask us to delete your data, we will delete your profile, health/fitness information, photos, and workout history. However, payment and invoice records tied to your Razorpay transactions must be retained for several years under Indian tax law (GST record-keeping rules require ~6 years’ retention), regardless of a deletion request. We’ll always tell you plainly which parts of your data were deleted and which had to be kept, and why.

We use industry-standard measures to protect your data, including encrypted storage and access controls that ensure only your assigned coach (and you) can see your health, fitness, and progress information. No system is 100% secure, and we cannot guarantee absolute security, but we take reasonable steps to protect your information from unauthorized access.

Either you or your coach may end the coaching relationship at any time. We may suspend or terminate an account that violates these Terms, is used fraudulently, or where required by law. Ending an account does not cancel an active Razorpay subscription automatically — you should also cancel the subscription directly if you no longer wish to be billed.

To the fullest extent permitted by law, 21minfit and Lifespan Twenty One LLP are not liable for any indirect, incidental, or consequential loss arising from your use of the App, except where caused by our gross negligence or willful default. The App provides fitness coaching guidance; it does not replace medical advice. Please consult a medical professional before starting any new fitness program, especially if you have an existing health condition or injury.

We may update these Terms & Conditions and Privacy Policy from time to time, for example as our services or Indian data protection law evolve. We’ll update the “Last updated” date above when we do, and for significant changes, we’ll let you know in-app.

These Terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.